Terms and Conditions
By using our services you agree to accept the following terms and conditions:
All pets must remain inside the pet carrier while on board. No pets will be allowed without a pet carrier. We have a right to cancel your reservation, if you don't have a pet carrier.
No Smoking Policy
All of our cars are non-smoking. Client agrees that there will be no smoking in our vehicle(s).
Changes to Reservations.
We do not guarantee vehicle availability or pricing for any reservation changes but we will work with you to provide the best solution. If we are unable to accommodate your request due to availability, you can keep the original reservation or cancel the reservation.
Flight delays or flight cancellations.
Your flight status will be monitored by our assigned driver. If your flight is delayed we will do our best to have a driver available upon arrival. There are no extra charges for delayed flights. In the rare case when a flight is severely delayed or canceled we will do our best to accommodate the change or offer a full refund if our schedule does not align with the new arrival time. We will issue a full refund for cancelled flights.
For airport transfers and one way transfers we require at least 6 hours notice and for hourly service 8 hours notice prior to your pick up time for a full refund. If you cancel in less than 6 hours, depending on circumstances we will charge you a cancellation fee.
Full amount of the fare will be charged if the passenger fails to be at the designated pickup location or if the driver has already been dispatched. If you cannot locate your car, please do not leave your location without contacting us by phone at +1(323)364-9994.
Wait Time Policy for all pick ups except airport pick ups
Our grace period is defined as fifteen (15) minutes beyond the scheduled pick up time. Exceeding the grace period will result in wait time charges if can wait, otherwise we reserve the right to leave the pick up location and consider the trip as no show. (Wait time will be charged at the hourly rate of the vehicle in fifteen (15) minute increments)
Flat Rate Car Service does not monitor train schedules, therefore, wait time will be charged as incurred for any passenger arriving by train that is delayed by more than 15 minutes.
Flat Rate Car Service reserves the right to “farm-out” any transportation service for any reason, and at any time, without any notice. Flat Rate Car Service only partners with safe and trusted vendors that are CPUC licensed and fully commercially insured.
Flat Rate Airport Car Service respects your privacy and your name and personal information will not be given to anyone. Your name and address will only be used by Flat Rate Airport Car Service for the purpose of rendering service or to collect payments for services rendered. Your e-mail address and phone number are used for sending confirmations, information and service enhancements.